Terms And Conditions

These terms and conditions shall define and govern the interaction between you – the user and us i.e., Span Essentials hereinafter referred to as ‘THYME ORGANIC’ on the website www.thymeorganic.com. By using the informational and/or other services made available on the website, you as an active user acknowledge and agree to the terms of service and the privacy policy herein. Continued usage of the application shall imply acceptance of the terms and conditions by the user. These Terms and Conditions are subject to change without prior notice.

  • ABOUT THYME ORGANIC

    THYME ORGANIC which operates from the website Thymeorganic.com, hereinafter referred to as ‘Site’, provides various health-care, skin-care, hair-care and personal-care products for order and may include other informational as well as educational services that promote a healthy lifestyle such as articles, blog posts along with other engaging content. This website is designed as a portal to access the information about our products & services and to purchase the products and in the future may provide additional related services and facilities.
  • INFORMATION AND INTELLECTUAL PROPERTY POLICY

    All publicly viewable information available on the THYME ORGANIC website is the sole intellectual property of THYME ORGANIC unless otherwise stated. All efforts are undertaken to ensure that the quality and efficacy of information available on the website is accurate and updated.
  • REFUND POLICY

    All our products are non-returnable and non-exchangeable. The product(s) can only be replaced in case the product(s) delivered is in defective condition/damaged. In case of any such experience, the user is expected to get in touch with our Customer Service within 48 hours of the delivery of the order via email (info@thymeorganic.com). If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which further implies that we can’t accept responsibility for the damages. During this period, the user should not discard the damaged item and its packaging. In order to avail a refund, the user is expected to return the damaged product the same way it was delivered along with all its original tags, labels and proof of purchase. After proper verification and approval of the refund, the approved refund credits will be processed in 15 Working Days in the Original Mode of Payment.
  • PRIVACY POLICY

    At THYME ORGANIC, we ensure that the information we have about you is protected and secure. We value our relationship with you and work hard to preserve your privacy as well as to ensure that your preferences are honoured. At the same time, the very nature of our relationship may result in us collecting or sharing certain types of information about you. No personally identifiable information is collected to be saved for – surveys, registration forms, account information or order information. Any personal information is kept only for compliance with legal standards as may prevail from time to time. Changes to the privacy policy may be incurred without prior notice due to growing business operations or for legal compliance.
  1. You accept to receive promotional emails and SMS from time to time on new offers etc. This will not be shared with any other agency and you have the option to opt-out by unsubscribing to newsletter option.
  • ORDER POLICY

    THYME ORGANIC’s employees, agents, logistics partners or designees will deliver the orders placed on the site after the order has been successfully placed and the payment has been processed – except for cash on delivery options for which the full payment in cash must be done at the time of delivery to our representative or logistics partner.
    1. Pricing: All the products will be sold at or below MRP unless otherwise specified. The prices mentioned at the time of placing an order are the applicable prices.
    2. Cancellation Policy: To cancel an order and receive a full refund, you must email us at info@thymeorganic.in. If an order has been dispatched, we cannot offer cancellation unless the product is defective/faulty.
    3. Complaints: For customer support and complaints please mail us at customercare@thymeorganic.com
    4. You Agree and Confirm-
    5. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by THYME ORGANIC for re-delivery shall be claimed from you – the user.
  • That you will use the services provided by the Site, its affiliates, consultants and contracted companies for lawful purposes only and comply with all applicable laws & regulations while using or transacting on the Site.
  • III. That you will provide authentic and true information in all instances where such information is requested from you. THYME ORGANIC reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Thyme Organic has the right in its sole discretion to reject the order.

    1. That before placing an order you will check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale included in the item’s description.
    • COPYRIGHT & TRADEMARK

      THYME ORGANIC, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this website does not confer and shall not be considered as conferring upon anyone any license under any of THYME ORGANIC’s or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by THYME ORGANIC. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of THYME ORGANIC. You may not modify, distribute or re-post anything on this website for any purpose.
      ” THYME ORGANIC,” and all logos along with all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade dress of Span Essentials and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names and company names or logos appearing on the Site are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
      References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply endorsement by THYME ORGANIC, sponsorship or recommendation of the third party, information, product or service. THYME ORGANIC may employ other companies or individuals to perform certain functions such as delivering packages and analyzing data who may have access to personal information to perform their functions.
    • DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY

      Your use of the THYME ORGANIC service, is entirely at your own risk. The THYME ORGANIC service and its contents are provided on an “as is”, “as available” basis. To the fullest extent permitted by law. We disclaim all representations and warranties, including, but not limited to, warranties as to the availability, accuracy or content of information, products or services, and warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that the functions provided by will be uninterrupted or error-free, or that thymeorganic.com or the server that makes it available are free from viruses or other harmful components.
      Neither THYME ORGANIC nor any of its directors, employees, agents, licensors or merchants (collectively, its “associates”) shall be liable for damages of any kind, including, but not limited to – direct, indirect, incidental, punitive and consequential damages, arising from your use of or inability to use the THYME ORGANIC service, the internet or for any other claims related in any way to your relationship with THYME ORGANIC.
    • INDEMNITY

      You as a user agree to defend, indemnify and hold harmless THYME ORGANIC, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to THYME ORGANIC or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

    1.DISPUTE SETTLEMENT

    If any dispute arises between you and THYME ORGANIC during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and Terms & Conditions; the dispute shall be first referred to a sole Arbitrator who shall be an independent and neutral third party identified by THYME ORGANIC. The place of arbitration shall be New Delhi. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in English language.

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